Child Safety Standards

Our commitment

Unseen is an adults-only dating app for people aged 18 and over. We have zero tolerance for child sexual abuse and exploitation (CSAE), child sexual abuse material (CSAM), grooming, and any content or behaviour that endangers a child. Unseen is operated by UNIPIA Ltd and is currently available only in the United Kingdom. Every account on Unseen must pass an 18+ age gate at sign-up. We work to keep the platform safe through a combination of technical controls, human review, in-app reporting, and cooperation with UK authorities. This page explains the standards we hold ourselves to and how we respond when something goes wrong.

How we prevent CSAE on Unseen

We design Unseen so that it is structurally difficult to use as a vector for CSAE. The main measures are:

• 18+ age floor. Users must declare they are 18 or over at sign-up. Accounts that we have reason to believe belong to a minor are suspended immediately pending review and then removed. We are monitoring Ofcom guidance under the UK Online Safety Act 2023 on highly effective age assurance and will strengthen our age checks in line with that guidance.
• No photo-based matching. Unseen matches people on the basis of a short written phrase and a voice recording. Profile photos are optional and are never the primary identity signal. This reduces the surface area for image-based abuse.
• Photo moderation. Any profile photo a user does upload is scanned by an automated image moderation pipeline (AWS Rekognition) before it is shown to other users. Photos that fail moderation are blocked and reviewed. EXIF metadata is stripped from photos both on the user's device and again on our servers, so location and device data are removed before storage.
• Voice and phrase moderation. Every voice memo on Unseen goes through automated moderation before it goes live. The audio is transcribed (AWS Transcribe) and the transcript plus the user's written phrase are scanned (AWS Comprehend) for harmful content. Memos that fail moderation are blocked pending review.
• Phonebook blocking. Users can opt in to share a one-way hash of their phonebook (HMAC-SHA-256, salted with a server-held key) so that anyone in their contacts is hidden from them on Unseen. We never store raw phone numbers from contact imports. This reduces the risk of a known minor in someone's life being matched to them.
• Account and content removal. We can suspend or delete any account, voice memo, photo, or message that breaches our policies, and we preserve relevant evidence for law enforcement when appropriate (see Section 4).

How users report child safety concerns

We make it easy to report a concern from inside the app and outside the app.

In the app. Every profile, chat, and account in Unseen has a Report option. The Report flow includes a dedicated Child safety category. Use this category if you believe a user is under 18, if you have seen content that sexualises a child, if someone is attempting to groom a child or trying to move a conversation to another platform for that purpose, or if you have any other concern about a child's safety. Reports are routed to our safety team for prioritised review.

By email. You can also contact our safety team directly at unseen@unipia.business. This inbox is monitored by our operations team. Please include as much detail as you can — usernames or display names, screenshots if available, and the time and place of the incident. Do not send copies of any illegal imagery. If you have come across illegal imagery online, you should report it directly to the Internet Watch Foundation at https://www.iwf.org.uk.

Urgent risk to a child. If you believe a child is in immediate danger, call 999. To report online grooming or sexual contact offences to UK police, use the National Crime Agency's CEOP reporting service at https://www.ceop.police.uk/Safety-Centre.

How we respond to reports

When a child-safety report reaches us we treat it as the highest priority on the platform.

• Acknowledgement. We aim to acknowledge any child-safety report within 24 hours of receipt.
• Action. For reports that we confirm relate to CSAE, CSAM, grooming, or any other risk to a minor, we aim to take action within 72 hours. Action can include suspending the reported account, removing content, banning the user, and preserving evidence.
• Evidence preservation. Where we have a reasonable belief that an offence has been committed, we preserve relevant account data, content, message logs, and access metadata. We do this in line with UK GDPR — only what is necessary for the safety purpose or for a lawful disclosure to authorities.
• Suspension before deletion. We do not delete an offending account at the first request if doing so would destroy evidence needed by law enforcement. Accounts are suspended and ring-fenced until any authority enquiry is resolved.
• No notice to the suspect. Where notifying the account holder would frustrate a criminal investigation, we will not tell them their account is under review.

Authority reporting and legal compliance

Unseen complies with all applicable child-safety laws in the United Kingdom and with the UK Online Safety Act 2023 duties that apply to user-to-user services.

• CSAM imagery — Internet Watch Foundation (IWF). Confirmed CSAM imagery is reported to the IWF, which is the UK hotline empowered to issue takedown notices and coordinate with police.
• Grooming and online contact offences — NCA-CEOP. Suspected grooming, sexual communication with a child, attempted meeting offences, or other contact offences are reported to the National Crime Agency's CEOP Command.
• Cooperation with law enforcement. We respond to valid requests from UK police forces and the NCA, and we will preserve data on lawful request while a formal production order is sought.
• Future markets. Unseen does not currently operate in the United States. If and when we launch there, we will register with the National Center for Missing and Exploited Children (NCMEC) and report in line with US federal law before any user is onboarded in that market.

We will not knowingly host CSAM, and we will not knowingly allow our service to be used to facilitate the sexual exploitation of children. Any attempt to do so is a permanent ban and a report to the police.

Our designated contact

For child-safety inquiries, including from researchers, regulators, and law enforcement, please contact:

unseen@unipia.business

We aim to respond to inquiries from authorities within one UK business day.

Updates to this standard

This is version 1.0, last updated 14 May 2026. We will review this page at least annually and whenever we make a material change to our safety controls, our reporting flow, or the legal regime that applies to us. The current version and date are always shown above.